Introduction
The leisure industry, like other industries, relies on a range of efficient and effective working practices. This unit gives you the opportunity to investigate practices ranging from essential health and safety through to desirable quality systems which focus on customer satisfaction and
retention.
Whilst investigating key health and safety legislation you will see the importance they play in ensuring the safety of both staff and customers, as well as equipping you with the knowledge to implement basic safety controls and procedures.
You will get the opportunity to explore a range of quality awards available to the industry that will aid your understanding of the type of working practices that need to be implemented and maintained by organisations.
This, combined with the research you will undertake when l ooking at other leisure related systems (such as membership schemes) will give you an excellent understanding into the importance of effective working practices to all leisure organisations.
You will be required to complete simple financial exercises appropriate to the leisure industry.